This policy explains what personal information we collect when you visit oakvyre.com or buy from us, why we collect it, who we share it with and the choices you have.
WHO WE ARE
The business responsible for your information is Bfp Swiss Sàrl, Rue du Puits du Géant 1a, 1950 Sion, Switzerland (company identification number CHE-433.557.926), trading as Oakvyre. Contact: help@oakvyre.com.
WHAT WE COLLECT
- Order information: name, billing and shipping addresses, email, phone number, what you ordered and how you paid. Card details are handled by our payment providers; we never see or store your full card number.
- Device and browsing information: browser, IP address, pages viewed and how you reached the site, partly collected through cookies.
- Messages: what you send us by email or through the contact form.
HOW WE USE IT
- To process, ship and support your order, including returns and refunds.
- To prevent fraud and keep the site secure.
- To understand how the site is used and improve it.
- To send marketing emails if you have signed up; every email contains an unsubscribe link.
WHO WE SHARE IT WITH
Only with the providers that run the shop and only what they need: Shopify (hosting and checkout), our payment providers, our suppliers and carriers, and — if you accept the related cookies — Google and Meta for analytics and advertising. We may disclose information where the law requires it.
WE DO NOT SELL YOUR PERSONAL INFORMATION. Some advertising cookies may be considered “sharing” for cross-context behavioral advertising under certain state laws. You can opt out at any time on our Your Privacy Choices page or by enabling the Global Privacy Control signal in your browser, which we honor.
YOUR RIGHTS
Depending on your state of residence (for example California, Colorado, Connecticut, Virginia or Texas), you may have the right to know what personal information we hold about you, to access, correct or delete it, to obtain a copy, and to opt out of targeted advertising. Write to help@oakvyre.com; we may need to verify your identity. We will not discriminate against you for exercising these rights.
RETENTION
Order records are kept as long as accounting and tax rules require (up to 10 years under the Swiss law that applies to our company); customer service messages up to 3 years; analytics data up to 14 months.
INTERNATIONAL TRANSFERS
Our company is established in Switzerland and some providers operate in other countries. Your information may be processed outside the United States with appropriate safeguards.
CHILDREN
The shop is intended for adults. We do not knowingly collect information from children under 13.
CHANGES
We may update this policy; the date below shows the latest version.
Last updated: October 20, 2026.